FAQs – Football Kits 21

Welcome to the Football Kits 21 FAQ page! Here you’ll find answers to the most common questions about our football kits, jerseys, shipping, personalisation, and more.

1. What kinds of football kits do you sell?
We specialise in official licensed stadium version football kits from clubs and national teams worldwide. From the newest season kits to classic throwbacks and personalised shirts, we have something for every fan.

2. Are your football jerseys true to size?
Yes! Each kit follows official sizing charts. You can find a size chart on every product page to ensure the perfect fit.

3. Can I personalise a kit with a player’s name or number?
Yes. Many kits can be customised with a player’s name and number or even your own. Personalised kits may have slightly different return rules, so check our Returns & Refunds page.

4. Do you ship worldwide?
Yes! We offer free worldwide shipping on all orders. Delivery times vary depending on your location, usually within 10–30 business days.

5. How long does delivery take?
North America & Europe: 7–15 business days
Asia & Oceania: 10–20 business days
Africa & South America: 15–30 business days
Delays may happen during peak seasons or due to customs.

6. Can I track my order?
Absolutely. After your order ships, you’ll receive a tracking number by email. Use it to follow your package until it arrives.

7. How can I contact customer support?
Our team is available 24/7 at:
support@footballkits21.com
We usually reply within 12 hours.

8. What is your return policy?
You can return unworn, unwashed items in their original condition. Tags and packaging must be intact. Personalised kits may have special rules.

9. Do you offer bulk or team discounts?
Yes! Contact us via email for special quotes on multiple orders or team kits.

10. Can I cancel or change my order?
Orders can be changed or cancelled within 12 hours of placing the order. Once shipped, you can return the item according to our return policy.

11. Are your kits suitable for playing football?
Yes! Our stadium version kits are made from high-quality materials designed for comfort, breathability, and durability.

12. What payment methods do you accept?
We accept all major credit/debit cards and PayPal. Payments are processed securely.

13. How do I know if a kit is in stock?
Stock availability is shown on each product page. If an item is out of stock, you can sign up for notifications to be alerted when it’s back.

14. Can I combine orders or items in one shipment?
Yes! If you place multiple orders, we can usually combine them to save on shipping. Contact support for assistance.

15. Do you have a loyalty or rewards program?
Currently, we don’t have a formal loyalty program. However, we often run special promotions, discounts, and seasonal offers for our fans, especially for customers who regularly order from our store.

16. How do I know my personalisation will be accurate?
We double-check all personalised orders for spelling, numbers, and formatting before printing to ensure everything is accurate and high quality.

17. Can I return a personalised kit?
Personalised kits usually cannot be returned unless there is a defect or mistake on our part. Standard kits without personalisation follow the normal return policy.

18. Do you sell fan merchandise beyond kits?
Currently, our focus is on football kits and jerseys, but we occasionally offer fan gear and accessories. Keep an eye on our store for updates.